Privacy Policy

Last updated: 5/22/2026

At fresiqretail.online, operated by FRESIQ RETAIL PRIVATE LIMITED (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase on our website.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

• Full Name
• Phone Number
• Email Address
• Shipping Address, including PIN Code

We collect only the information necessary to process your orders and provide our services.

2. How We Use Your Information

The information collected is used for the following purposes:

• To process and deliver your orders
• To verify customer identity and contact details
• To communicate order updates, shipping details, or support queries
• To comply with legal and regulatory requirements
• To improve our customer service and shopping experience

We do not sell or rent your personal information to third parties.

3. Data Sharing & Disclosure

Your personal information may be shared only with trusted third parties when required, such as:

• Logistics and courier partners for order delivery
• Payment gateways for secure transaction processing
• Government or regulatory authorities, if required by law

All third parties are required to handle your data securely and confidentially.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to customer data is restricted to authorized personnel only.

5. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will take immediate steps to contain the breach and assess the impact. We will notify affected users and the relevant regulatory authorities as required under applicable law, including the Information Technology Act, 2000 and its amendments. Notification will be made within a reasonable timeframe and will include details of the breach, the data affected, and the steps we are taking to address it.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Meet legal, accounting, or regulatory requirements

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data, subject to legal obligations

You may contact us at any time to exercise these rights.

8. Opt-Out & Communication Control

You have the right to opt out of receiving promotional or marketing communications from us at any time. To unsubscribe, you may click the “unsubscribe” link in any marketing email, or contact us directly at fresiqsupport@fresiqrpl.shop with your opt-out request. Please note that even after opting out of marketing communications, we may still send you transactional emails related to your orders and account activity.

9. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us at fresiqsupport@fresiqrpl.shop.

10. Cookies

Our website may use cookies to enhance user experience and website functionality. Cookies do not collect personally identifiable information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any grievances or complaints regarding the processing of your personal data may be directed to:

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at: