Refund Policy

Last updated: 5/22/2026

At fresiqretail.online, operated by FRESIQ RETAIL PRIVATE LIMITED, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website.

Eligibility for Refund

• Refunds will only be issued for returns initiated within 7 days of receiving the product.
• The item must be in its original condition, unused, and with all tags and packaging intact.

Non-Refundable Items

• Items marked as final sale or non-returnable are not eligible for refunds.
• Customized or personalized products are non-refundable.

Refund Process

• To request a refund, customers must contact our support team at fresiqsupport@fresiqrpl.shop with their order details and the reason for the refund.
• Once the return is approved, the product must be shipped back to our warehouse at the customer's expense.

Refund Timeframe

• Refunds will be processed within 3-5 working days after the returned product is received and inspected.
• The refund amount will be credited to the original payment method used during the purchase within 3-5 working days.

Additional Notes

• FRESIQ RETAIL PRIVATE LIMITED reserves the right to refuse refunds for items that do not meet the above conditions.
• Shipping fees are non-refundable unless the product is damaged or incorrect.

Contact Us

For any questions or assistance regarding cancellations or refunds, please reach out to us: